Vacant job

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor each year. It is everyone's tax money that we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.

We within the Labor Market Support at Försäkringskassan offer a socially important mission in a good work environment. You ensure that our customers, who are job seekers, receive the compensation they are entitled to by taking significant personal responsibility for both the processing and collaboration within your team.

Processing, Customer Contact, and Teamwork

As a claims handler within Labor Market Support, you are in contact with individuals participating in a labor market policy initiative with the Employment Agency. You are responsible for ensuring that each person receives the correct compensation on time and you meet each individual based on their unique needs.

You independently process cases, make calculations, assessments, and decisions in individual matters. We work in a team-based manner with planning and distribution of tasks, which means you are required to take responsibility and contribute to the group's work. The inflow of cases varies, so it is important that you have the ability to switch between different tasks and work paces. Your tasks also include recurring work in telephony where you answer customer inquiries and process the case during the ongoing call. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a strong security awareness if you are to work with us.

This is a job for those who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous working method
• is confident and trustworthy, even in stressful situations
• acts on their own initiative and takes responsibility for achieving good results
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• is proficient in using a computer as a working tool.

It is advantageous if you

• have worked with case processing and made decisions that affect individuals, preferably in a government agency
• have experience in customer meetings via phone in a fast-paced environment
• have experience in administrative work
• can understand and analyze complex issues.

We place great emphasis on your personal qualities.

Other

A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. Possibility for remote work exists if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Location: Karlshamn.

Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Carola Nilsson, 010-112 45 51 (for questions about the position). HR Specialist: Laila Blomquist Eriksson, 010-111 34 57, [email protected] and Emma Månsson, 010-111 34 24, [email protected] (for questions about the recruitment process). ST: Eric Berg 010-119 92 77 and Patrik Sjöstedt 010-112 41 81, Saco-S: Laura Merlo 010-111 80 39, Seko: Eliza Grundström 010-115 34 02. Due to holidays during the holiday season, responses from contact persons may take longer than usual.

Application

Welcome with your application by January 18, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the advertisement for assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.